Address
Floor 7, Mazaya Tower 3, Kuwait City, Kuwait
Work Hours
Sunday to Thursday: 8 AM - 4 PM
Services
IT Managed Services & Resource-based Allocations
Business Solutions
System Integration & Cloud Solutions
Web Development Services & Solutions
Mobile Application Development
Digital Marketing Services
Quality Assurance
Consultancy
IT Managed Services & Resource-based Allocations
IT Service Desk
User satisfaction is a critical component of a successful IT service desk. The efficiency and revenue-generating benefits that the technologies yield may quickly be negated if users don’t have their technology issues resolved swiftly.
Our service desk aids our clients’ organizations by ensuring that users can use technology to pursue their unique business goals with maximum efficiency. It includes creating processes and best-practices that will yield great results repeatedly. Our service desk is a solution for software, hardware, networking, and cloud-based problems. When our clients face a technological problem, they can be sure that our team of vetted IT professionals will handle the issue remotely or in-person as their situation demands.
When our clients encounter an IT problem, they can connect to us within minutes. It ensures that their workflow continues undisturbed. Their key personnel can focus on the work that propels their business towards its goals. Our quick remote solutions will help reduce the costs that clients incur from downtime. Benefit from our mature IT expertise and knowledge base, with our proactive, continuous monitoring approach, that will increase the end-user satisfaction and improve an organization’s productivity.
Infrastructure
Our managed services provide clients with external expertise to plan, run, and develop their IT infrastructures.
Our expertly designed systems and strategies monitor performance vigilantly, proactively diagnose potential issues, and resolve problems swiftly. A vital pillar of a good IT infrastructure management service is the ability to communicate with infrastructure, systems, and network experts. We keep in mind the lifecycle of the infrastructure; and our managed infrastructure services plans for upgrades and their implementation. Our managed infrastructure service helps our clients free you up from resource-draining daily operations.
Our service provides everything required to manage the data center. It includes engineering, operations, and monitoring support for the servers, storage, networks, databases, and cloud-based infrastructure. Our clients can utilize our in-depth technical expertise for powerful monitoring, problem elimination, and automation service that is reliable, effective, and custom fit to the business needs.
Business Intelligence, Analytics and Data Science
Data-driven organizations understand the full value of analytics services that give them in- depth insight into running their organization in the most efficient, effective way possible. The information that clients derive from their data can help them track various essential metrics such as market statistics that drive consumer and corporate demand, their vendors’ financial stability, and user engagement trends.
Our services allow clients to use the data they have and develop new intelligence-gathering systems to keep their supply chain running efficiently. We help to create a robust analytics gathering system that allows them to receive real, actionable information from the data that they have gathered.
We understand that our clients have unique goals and intelligence needs. Our experts are here to help them develop a custom-made solution built seamlessly into the systems they already have.
No matter the type of data that an organization uses, we can design a solution that best fits their specific needs. We give them a seamless solution to data analysis issues backed by well- researched data science.
Enterprise Resource Planning
Your enterprise resource planning service should improve inefficient business systems, support your company’s growth, and bolster your security to mitigate risk.
Our ERP services achieve this by considering the organizations’ short-term and long-term growth while analyzing current and future business challenges.
Our ERP team will lower operational costs by streamlining a variety of business processes and recommending best practices. Clients will find a boost in their productivity due to an enhancement of their organization’s collaboration tools. Everyday time-consuming daily user experiences will be reduced to create a more well-defined and functioning business process.
Petalinks understands the interconnected nature of the business processes. Our planning considers the workflows across all the departments; finance, marketing, sales, human resources, and engineering, to create a custom-made approach that integrates the people, processes, and technologies across the organization.
Customer Relationship Management
Managing customer relationships is a crucial business process that drives growth and profitability. Our customer relationship management service underscores the importance of a positive ongoing relationship with clients.
Our management service ensures that our clients present a unified face to the customer to cement their brand identity while also maintaining a seamless and positive customer experience.
Our service can help by synchronizing customer communication with the organization; this ensures that all the departments are on the same page. We can track, analyze, and optimize customer interactions. We keep a database of contact information and interaction history for each customer to ensure a personalized and optimal experience. Petalinks helps our clients understand and address the needs of their customers.
Using our customer relationship management service improves customer retention and satisfaction, ultimately shortening the sales cycle and increasing revenue.
Point of Sale
When using the appropriate POS management service, clients can clarify critical daily business operations with a deeper understanding based on information gathered from the POS system.
The POS system should provide more than just a streamlined transaction method. Clients can use the data to improve their success by streamlining all the business processes.
We will help to create detailed sales reports based on a variety of essential factors. Some of these factors include your product, time of purchase, the employee, total cost of the item, the net profit, percentage of profit, and the gross margin. This data is incredibly valuable to the organization and should not be overlooked in implementing the POS system. Petalinks also helps to manage the inventory and control the stock by using data generated by the POS.
Business Solutions
Service Desk Ticketing Systems
When clients implement a reliable service desk ticketing, they will find that the benefits reverberate across the organization. Choosing Petalinks to implement an effective service desk ticketing system will ensure that tickets are resolved faster. A ticketing system should be made to automate as much as possible to remove routine admin tasks. It allows the support team to focus on those tasks that can’t be automated. Our system also reduces ticket backlog. This is because our system emphasizes quick ticket resolution. The tickets are entered into the system and routed to the appropriate IT representative, saving valuable time and reducing ticket backlog.
Another crucial aspect of a ticketing system is that customers can get the quality personalized support they need. It is made possible because the automation we implement frees up clients’ IT staff to handle more significant and specific customer issues.
Business Intelligence Systems
Data-driven organizations understand the full value of analytic services that give them in- depth insight into running their organization in the most efficient, effective way possible. The information that clients derive from the data can help them track many important factors such as market statistics that drive consumer and corporate demand, vendors’ financial stability, and a variety of user engagement trends. Our business intelligence solution allows clients to optimize their current intelligence and data gathering infrastructures and create new intelligence-gathering situations that fit the specific industry needs. We help create a robust analytics gathering system that allows clients to receive real, actionable information from the data they have gathered.
We understand that our clients have unique goals and intelligence needs. Our experts help them develop a custom-made solution that is built into the systems that they already have.
ERP Systems
A robust ERP system needs to support the organization’s short-term and long-term growth while considering current and future business challenges. The ERP systems that we implement will improve the inefficient business system, support the company’s growth, and bolster the security to mitigate future risks. Our team will implement a plan that will lower operational costs by streamlining various clients’ business processes and recommending best-practices that can be implemented. Clients will find these systems increase productivity and eliminate time- consuming daily tasks to create a more well-defined business process. Petalinks understands the interconnected nature of your business processes. Our system considers the workflows across all the departments; finance, marketing, sales, human resources, and engineering, to create a custom-made approach that integrates the people, processes, and technologies across the organization.
CRM Systems
Creating systems that can efficiently handle the critical task of managing customer relations is vital. Our CRM systems provide a seamless process that allows our clients to store data, track customer behavior, and then share this information with relevant departments and personnel to create a positive customer experience.
Our clients’ preferences and requests will be available to the sales staff and those customer service staff that require it to create a custom personal experience with every customer. It also ensures that the information they have on their customer is up to date to avoid confusion. It will increase the ability to close sales and upsell to customers and increase customer satisfaction and retention, resulting in more enormous business revenues.
POS
Petalinks understands that the proper implementation of a POS system achieves more than just a streamlined transaction method. We will implement a POS system that will provide clients with data that can simplify crucial daily business operations by gathering essential data. The data that clients gather will help to streamline all their business processes. We will help implement a POS system that can create detailed sales reports based on various important factors. These include the product purchased, the time of purchase, an employee making the sale, net profit, and gross margin.
This data will prove incredibly valuable to the organization, and when implementing their POS system, it should not be overlooked. Petalinks also helps to manage the inventory and stock by using data generated by the POS.
Logistics Solutions
Logistics is a vital pillar of any business. It means that you need a solution for the smooth exchange of your goods and information. Sustainability and long-term logistical solutions are essential to the survival of your business. Petalinks offers logistical solutions for those organizations that want to think ahead. We cover logistics from sourcing to delivery, in both individual and mass distribution scenarios. We develop logistical solutions for the entire supply chain to ensure a smooth and undisturbed process all the way through. Our custom-made solutions ensure the synchronicity and harmony of your existing infrastructure.
System Integration & Cloud Solutions
Application & Data Level Integrations
With a team experienced in a multitude of industries, we aid in the application and data level integration with ease. Our experts test the current IT foundation and help clients in defining the clear integration goals. We listen to the requirements, create a dynamic integration strategy, and from there, we determine the best technology stack for clients’ needs. We curate a custom integration infrastructure that is secure. Our skilled professionals offer a wide variety of services, including migration, re-architecting, and re-engineering of systems. We also believe in consistent customer service to aid in the management of integrated services after implementation.
Cloud
Cloud has transformed businesses to the core, and by tapping into its true potential, we provide a seamless cloud integration experience that meets the needs of a modern business. We strive to provide data integration systems to offer ease of use to consumers on any device. Our team has the expertise to offer Cloud integration services for all the three service delivery models – SaaS, PaaS and IaaS. Along with these services, our company prides itself on accessibility to our clients, therefore we work with public, private, and hybrid organizations. Cloud offers a wide range of capabilities, including on-demand access, storage options, agility, and much more. All of which is crucial to a company’s success with growth, storing data, and access from a multitude of files whenever needed.
Web Development Services & Solutions
Website Development
Our team of driven web designers and creators believe in the individuality of a business and directly translate all the creative and analytical aspects of a company into a beautiful website.
We specialize in visually pleasing websites that produce results. Our web designers are some of the best in the field, and offer outstanding quality work. Not only is our team top- notch, but our services are reliable and affordable. We believe in keeping customers informed and engaged throughout the entire process, and will update clients with any advancements in their website. Expedited delivery, budget friendly, unique design, and wonderful time management: this is what we guarantee. We aim not only to reach goals; we soar above them.
Content-based website, CMS and Responsive layout Solution (CCR)
We have all found ourselves in a rush to find a bite to eat, only to rush to google for the answer. Then, upon finding a restaurant, you must pinch and grab at your phone, all the while squinting to see the small lettering. Our company designs content-based and responsive websites that go above and beyond our clients’ requirements. We approach a more responsive design in our webpages that allows mobility of search page and websites. Easing the need to squint your eyes, or tap your screen trying to stretch the image to the right proportions. A website is the menu to a business, where users can gather enough information to decide on whether to support the company. With our web-designers, our clients’ website will always attract a great consumer base. We hire the best in digital design to ensure a website is a marketing dream for our clients’ business. We have found the perfect balance between creativity and formality. Our content is modern, unique, and creative.
E-commerce
Our team of professional designers and developers help clients grow their online presence with premium e-commerce website development services. Our robust, dynamic e-commerce development service focuses on building a store from the scratch and expand it to a wider audience. We have employed a team of talented professionals skilled in e-commerce, and our specialists astound clients with the possibilities they have to scale their business. We offer assistance with enhanced marketing, development, and design, all of which are crucial to increasing consumer traffic to a website. Our designs are completely unique to a brand, and we ensure a detailed development to discover exactly what you need in terms of aesthetic and functionality. We include new-age technology that improves security and performance of websites, allowing clients to have peace of mind when creating a digital business platform.
Mobile Application Development
iOS Application Development
Being a reputed, skilled, and professional team with years of expertise, we offer iOS app development services, covering the entire development cycle – starting from the initial concept to the implementation. By tapping into a tested and proven methodology, we strive to develop applications that meet clients’ requirements. The applications are curated to align with clients’ aspirations; our expert team focuses on accessibility of our iOS applications to ensure a successful user base. With some of the most talented professionals in the field, we have been helping companies in building their iOS infrastructure, creating both elegant and functional applications that have brought solutions to a wide variety of industries.
Android Application Development
Our Petalinks specialists have extensive knowledge of the Android landscape. With experience in navigating a range of Android platforms, devices, and custom bio networks, our Android development team will provide clients with reliability, clarity, and user appeal. Furthermore, our team can assist with marketing strategies, provide ongoing support after launch. We also work with clients to build a custom solution that aligns with their goals and initiatives and drives marketability. Our Android application solutions leverage innovative technologies and modern intelligence, backed by well-defined processes and proven efficiency to deliver optimal results. The Petalinks development team aims to provide quality applications through market-expertise and up-to-date knowledge. Our team is well-versed in the latest frameworks, databases, and tools that support clients’ Android application vision.
Hybrid Application Development
Hybrid application development can help drive cross-channel strategy and vision that is deployable across a multi-platform space. A hybrid application solution combines native and web applications into a reliable, easily accessible platform. Petalinks experts can bring to life a user-friendly hybrid application that seamlessly directs across a diverse range of platforms, from iOS to Android and everything in between. Our solutions are scalable across various mediums, delivering modern user interfacing, customizable architecture, ease of access for users, and reliability in your online presence. Petalinks provides support and expertise through every stage of the hybrid project, from market strategy to building prototypes, to maintaining application performance. Our vision is to develop a first-class hybrid solution tailored around clients’ business requirements. We also provide ongoing support and proficiency to ensure their online presence is viable and market-ready.
Digital Marketing Services
Strategic Digital Planning Assistance
Petalinks can provide our clients with the ability to exploit digital channels to amplify market results. We can expose new opportunities in our clients’ digital channels to transform their business projects into viable, sustainable, and profitable assets.
Petalinks experts will support their organization in taking advantage of a variable range of digital landscapes. We help clients monetize their daily operations and activities while providing expert backing for their business model to promote growth and prosperity. Being experts in unlocking the full business potential, we will help develop a complete adoption plan for our clients’ business. We achieve this through data-driven strategies, training, and tools centered around professional knowledge of digital behaviors and trends. We tailor our digital adoption and strategy expertise to market our clients’ business to the next level of digital profitability and productivity.
Search Engine Optimization
Petalinks can help drive visibility and boost search engine results for our clients’ websites through our dynamic SEO solutions. Our expertise in SEO can provide an influx of traffic to web pages and deliver a higher ranking amongst virtual search results. We strive to develop an increase in online prominence for our clients’ business in the market. Our approach to SEO solutions starts with a market analysis that allows your webpage to appear in more search engine inquiries and keyword searches. Optimizing search engine results is the key to harvesting a profitable market share and converting market interest into enterprise gain. Petalinks will provide clients with a roadmap to business visibility amongst interested consumers to put their organization multiple steps ahead of the competitors.
Pay-Per-X
Petalinks experts assist in bringing our clients’ business to the forefront of web searches through PPC management. Our extensive knowledge in paid-per-click advertising will allow our clients to achieve higher profitability from their media operations on search engine services like Google and Bing. By showing the right ads to the right people, Petalinks will pave a path for their consumer market to drive revenue. Petalinks can help construct and manage PPC, CPM, and PPA campaigns, aligning with business strategy, budget, and goals. We will generate an effective PPC management campaign while increasing conversion from search results to sales for our clients’ business. Trusting Petalinks with PPC operations will drive high ROI and optimization of their ad campaigns. Our clients will increase the volume of their entire sales funnel from lead generation to closing the deal.
Social Media Management
Our social media management services at Petalinks will provide clients with a prominent online positioning to promote brand-awareness and service delivery from the digital marketplace. We work on their content strategy and use data-driven consumer activity to push profitable engagement through your social channels. Having a strong social media presence is key in obtaining new business and marketing opportunities and connecting with consumers. Petalinks delivers the time, strategy, and accountability required for effective social media management to drive an increase in consumer engagement and an abundant ROI. Our social media management team maps their social pages to leave a great impression. Clients can interact with and influence the base market and consumers on a personal level, driving home a strong network of prospective and loyal customers alike.
Content Marketing
The Petalinks content marketing team focuses on driving an increase in traffic to online marketing channels and converting consumers from online competitors into loyal customers. Our team will provide content strategy and road mapping to help develop clients’ business marketing model through online channels like social media, search engines, webpages, and email mediums.
The Petalinks experts will help clients to produce and present content that is tailored toward their target audience. We will provide them with the tools to effectively promote their brand, establish trust, and engage with customers to influence their consumer decisions. Creating valuable marketing content and deploying their content via effective mediums drastically increases the opportunity for their target audience to be converted into a loyal customer base. Petalinks will provide clients with the resources and content strategy to succeed in their marketing ventures.
Quality Assurance
Testing
Quality assurance testing is a vital process required to detect a product or service’s viability, reliability, and guarantee. Petalinks provides unparalleled quality assurance testing to help identify any problems or defects in clients’ products or services that may be inhibiting them from providing a high standard of delivery to their customer base. A wide array of quality assurance testing is fundamental to business success. It evaluates the ability of their product or service to deliver quality promises to their stakeholders and customers. The Petalinks quality assurance team will help prevent dissatisfaction and problems that inhibit their product or service from driving a trusting business model that harnesses boundless ROI potential.
Diagnostic Analysis
Petalinks expert diagnostic analysis is an integral component of the quality assurance services we provide. Following quality assurance testing, it is crucial to analyze the findings and further investigate any service issues. Petalinks can provide solutions to bugs, weaknesses, or disruptions arising during testing to ensure our clients’ product or solution maintains a user- friendly approach and is fit for its intended purpose for the end consumer. Our proficient team will support their vision for high-quality service delivery through a tailored analytical approach and diagnosis. We will help our clients navigate their service or product to produce adequate quality assurance and maintain reliability and satisfaction in their consumers’ eyes
Requirement Assistance and Vendor Follow-up
When working with vendors, it is vital to mitigate risk, control costs, and maintain quality assurance. Petalinks helps businesses navigate requirement assistance and vendor follow- up by promoting dynamic and prosperous relationships with their vendors and ensuring performance is being met and managed. Our experts assist with mapping our clients’ business requirements and expectations for vendors. We will help construct effective communication between their organization and vendors to foster quality assurance and continued success in business ventures. The Petalinks quality assurance team provides our clients with measurable follow-up and unmatched performance monitoring, coupled with the assistance required to ensure their expectations are met throughout their enterprises.
Consultancy
Business Consulting
Petalinks can provide quality assurance consulting to our clients throughout every stage of the quality assurance cycle. Our expert team helps their business abide by regulations and implement guidelines that align with best practice quality assurance concerning their product or service. The Petalinks quality assurance consultants will help identify risk factors and provide fitting solutions to risks and weaknesses. We will help our clients build a quality management system and assist in maintaining a well- operated system through advice on improving efficiencies. We have extensive experience in a variety of industries providing integrity-centered consultancy. Our experts take pride in our delivery of high-grade consultancy and quality assurance management to our clients.
Selected Partners
Selected Clients
